IDML has been advising and serving customers with safety footwear for over 8 years (our parent company has been in the market since 1982!). Together, we have over 40 years worth of expertise available in this area.
In 1999, IDML.com was set up to tap into the new "dot com" thing that was going to be all the rage. Initially just a page based site, with no proper ordering & security facilities, it was soon developed to allow customers to purchase online with all the safety of encryption and SSL necessary to give customers peace of mind. Now in it's 4th generation, the site uses SecPay as a third party, bank authorised, secure card checking and authorising party -WE don't even get to see your card details!
As demand and acceptance has risen, so the site has developed. We now run on an SQL database system and can offer around 300 styles from all the leading manufacturers. We have recently added an extra layer of access to enable larger companies to tailor the site to their own specific requirements, making full blown e-business available where required.
The footwear
We supply footwear manufactured by the best known names in footwear - and some by lesser known, but equally good manufacturers.
All our safety footwear conforms to BS EN 345:1992 and meets the EEC Directive 89/686/EEC for Personal Protective Equipment, giving the wearer protection from falling objects and crushing.
The key alongside each boot or shoe indicates it's specific characteristics.
With size ranges from 3 to 16, special ranges for the ladies and footwear for most hazardous situations, we should have something for everyone. But just in case you think up a new environment to work in, give us a call, the chances are that our manufacturers have already made a boot just right for you!
Contacts
We all believe in customer service, so we will take on board any query or problem you may have and see it through to a satisfactory finish. Please use contact us if you have any queries.
Customers
We have now supplied footwear to many people, from the individual buying for himself, to larger, well known companies. The logos of some of the better known companies we have supplied to are below.
Comments
These are unsolicited e-mail's sent to us over the past 12 months. The originals are held on file here, in the office, for verification.
"I just wanted to say that it has been a pleasure dealing with you. Your website is clear and concise, ordering what I wanted was straightforward and again very clear, delivery was prompt, product excellent. You've saved me so much time and hassle. If only all Internet companies were as organised as you. Again big thanks, we'll put your name up on our notice board here at work."
Mr. S.C.
"Hi Martin, would like to inform you that the Cat Dunlap boots I've ordered have arrived. Thanks!"
Mr. V.W.
"Thank you for your prompt delivery of our safety shoes order. I have now received the last pair, Dickies - D001, size 8, and distributed them to the recipient."
Mrs. V.H.
"Steve, Thank you for notifying me, I appreciate the quality of service you and your company has given me once again. I have ordered a pair of the boots from you today, Thanks again."
Mr. R.L.
"Just wanted to say that my boots got here already. They feel good so far and I just can't believe how quickly they got here. Thanks."
Mr. T.W.
"On Wednesday 4/25 you called regarding a questionable order by Bialek. The credit card ends with 5303. We did not place this order. We have cancelled this card. Thank you for checking with us before processing."
Mr. E.B.
Carriage & Shipping
Normal order processing times for ex stock items can be as long as 3 days when we are running flat out. We do try for a 24 hour turnaround whenever possible (weekends and holidays permitting).
Click here to see our current shipping costs.
Returns
If you need to return goods because they are faulty or wrongly supplied, just follow these easy steps:
- Phone us on 01983-528088 for a returns number & contact telephone number
- Re-wrap the parcel & address it to us
- Phone the contact number & arrange a suitable time for them to collect
If you wish to send goods back for any other reason, then we must ask you to pay your own postage costs.
Click here to view our terms and conditions.
Delays
We try to keep our stock levels high, but we can't stock all items all the time. We can, however, ensure our supply lines are good enough to provide the service you need.
Unfortunately, sometimes our manufacturers have problems and deliveries become extended. In such instances, if the delay gets to more than 7 days, we will notify you by e-mail (if available).